Zong Reviews & Complaints
By: ISB007
Contact information:
Zong
Karachi, Pakistan
I visited M/s Zong’s Bahadurabad,
Karachi franchisee on 31st March & requested for a new number [protected]) on the prepaid service. The person (Asad) at the franchisee office told me that the requested number was only available on the post paid service & for which I had to pay Rs 1000 & the number would later be converted to the prepaid service but I be paying Rs 500 every month before it get converted.
I did not have any choice & trusted them & paid Rs 1, 000. The person also told me not to activate the sim till before 1st April 2018
On 1st April when I tried to activate my sim I found the sim was not on post paid connection but it was prepaid & the desired package (Z 500) for which I deposited a sum of Rs 1000 was not activated.
I called Zong’s help line & was informed &confirmed twice that the issued sim was on prepaid services only. I was also confirmed that post paid sims would always be on post paid & not on prepaid services at the time of issuance. The person tricked me by selling a prepaid sim by making me believe that the sim (the number) was available on postpaid basis only. Zong helpline staff members also confirmed me that the sim was on prepaid (& could not be on prepaid had it been on post paid at the time of issuance!!) even Zongs application was showing it to be on the prepaid. I registered my complaint and later after two days sim was converted to post paid!!!
I was defrauded by the franchisee & persuing for a refund of Rs 1000 since then. Zong is also causing delay on my request which is nothing but an open and shut case
It’s not about money or the value involved in the particular case but the principle.
I have been chasing Zong for more than a week now and given thier pathetic reposnse and helpline, it’s becoming pretty apparent that they are also part of this fraudulent act.
Thanks
Irfan