WestJet Airlines Reviews & Complaints
By: Nasir Rehmani
Contact information:
WestJet Airlines
1. misbehaving and discriminatory attitude of westjet employees by kyle and crystal (badge # 12794).
2. verbal abuse and physical threat by a passenger who was standing next to me (nasir rehmani)
On july 24th2018 at around midnight, I along with my son-in-law and children, went to pick my wife; who had been traveling for 38 hrs connecting international flight through etihad airways (flight # 244) dated july 23, 2018 from lahore, pakistan to fort mcmurray, ab (ymm). she booked 2 bags in lahore, pakistan (tag # ey938174 & ey938175) scan image attached.
She was coming from toronto to fort mcmurray by westjet, flight # 309 dated july 24, 2018 landed at 11.27pm. after landing, she was very tired and came out to greet us. since she has a severe medical spinal issues (medical report attached), she was experiencing back ache and I went to collect her luggage on her behalf. unfortunately, the baggage never arrived. I went to the westjet kiosk to ask for assistance and 2 other male passengers also queued behind me. the westjet staff, (kyle and crystal badge # 12794 (provided by crystal on request) began to entertain the passengers behind me. I asked her that I am first in line so crystal turned around and asked rudely “what happened?”. I related my problem to her and she merely said that she was busy with the other work and will deal with me later, but she entertained the passengers behind me. I ignored her attitude and waited patiently, few minutes later kyle; who was sitting next to her; asked very rudely “yeah what happened?”. I informed him that my wife’s baggage was lost. he asked me to provide her boarding pass, I told him that boarding pass is with my wife and I only have 2 luggage tags (one for each bag) with me. nevertheless, I sent my son-in – law to collect the boarding pass from my wife. after my son-in-law left, kyle told me that the luggage tags were sufficient and I handed over those luggage tags to him. then he asked me “how many bags did you have?”. I told him that “I had 2 bags and that’s why I gave you 2 luggage tags”. at that moment, kyle started shouting at me that “how dare you talk to me like that?”. I asked kyle “why are you talking to me so rudely from the beginning? you should interact to each passenger respectfully and you should talk to me politely. kyle replied “apology”. I just said “ok accepted”. the minute I said this the passengers (2 male) who were standing next to me started yelling “hey! shutup you [censored]”. I was taken aback and asked the passenger, “sir, i’m not talking to you, I am talking to the westjet staff. why are you interfering?”. the passenger started using horrible abusing words “son-of-a b-tch” “mother f — -er” etc. I was shocked and asked crystal that “why are they shouting at me and why aren’t you staff members stopping him?”. crystal replied with a smirk that “oh they are thorough gentlemen”. I was under high stress at that moment. the passenger then looked at me and said “you don’t know me, I will punch you and I will kill you. you don’t know me (more abusive language)”. he then placed his car keys between his knuckles and said “i’ll punch you like this”. I was shocked at his physical threatening misbehaviour. crystal told kyle not to pursue my wife’s case and told me to file a claim online. during this chaotic situation, my son-in-law and my wife came with the boarding pass and asked me to save myself and wait in the car as these guys may hurt you. I left the premises and after that my son-in-law questioned kyle that how could he have let such chaos take place without any action and why did the other passengers shout at my father-in-law? why did a third party interfere in our business and how come westjet staff supported them? neither kyle nor crystal answered his questions. my wife began to talk to them about the lost baggage and the passengers again came forward and began to abuse her (wife) as well. my wife simply told him to stop interfering or else she will have to contact the law agencies. on hearing that, the 2 male passengers stepped away. kyle started to entertain my wife’s case but crystal stopped him and instructed him not to entertain their case. my wife requested them to file our case or give us a reason, but at the same instant, kyle called the security. without knowing any facts regarding what had happened, the female security guard asked my wife and son-in-law in a threatening manner that she will give them 2 options: either leave the premises or she would call the rcmp. the security lady refused to listen to our side of the story and just told us to leave. the 2 passengers were not questioned or referred to by the female security person and the westjet staff. dejected and tired, we returned home in low spirits and under high stress. I felt that this incident was discriminatory, racist and a breach of my fundamental rights and freedom.
My entire family was affected by this incident and instead of celebrating my wife’s arrival from back home, we simply sat around the table in a glum and dismal way. I am a hardworking and honest man, I served multinational organizations like union texas, british petroleum, shell and currently syncrude for over 31 years. I have a master’s degree from california, usa. I am a well-educated and well-mannered human who also tends to view others as human. I treat everyone equally without any biases. this incident gave me so much stress that I had to take a day off from work on july 25 2018 as I couldn’t sleep all night. I felt very much unsecure about myself and my family. although there is no compensation for what I experienced, I only hope that I would be given justice so that the culprits never harass anyone else like this again and westjet staff serve all passengers equally and respectfully.
Regards
Muhammad nasir rehmani
Cell: 403-918-7761
[email protected]
Enclosed:
1. itinerary, shahnaz nasir
2. westjet boarding pass (flight # 309)
3. luggage tags
4. ws information card given by crystal (badge # 12794)
5. medical report of shahnaz nasir regarding spinal injuries