Ufone Reviews & Complaints
By: Fahad Aijaz
Contact information:
Ufone
Pakistan
ufone.com
I have a problem that is not solved from November 2017. For the last 2 months my Postpaid number is blocked and since I am a bloody priority customer no one at the service center or call center can help me.
After being a postpaid customer for more than a decade now, when I wanted to shift to Prepay in November 2017 I was told that there are more than Rs.7000 dues on my Child/Supplementary number. I said I have been paying off my invoice every month so to that they came up with lame reasons.
1. The Child number activity was not billed to my Parent number to which I replied that my average billing is above 2K and it can’t be of Parent number alone.
2. The Child Number activity was only partially reflected on your parent number bill which makes no sense. How come a service provider can say that a child number bill was divided on 2 numbers. One was reflecting on my parent number while the other half was reflecting on the Child number.
To this I said that I don’t buy this logic and in case you were not billing me then I won’t be paying you back anything you say went wrong and now you want to correct it after 8 months.
Last Friday, they came up to me and it was further found that even my Parent number was not being billed properly so I am now waiting that they will give me a bill of some lacs since I have been using Postpaid services for more than 10 years now.
For the last 2 months my number is blocked as there is an outstanding amount of like Rs.10000 on my number while my credit limit/security deposit is 2000. Out of this 10000, around 8000 is due to what Ufone claims is a billing error and penalizing me for their faults. Moreover, even the number is not in use for 2 months now but I am still being charged all monthly postpaid charges whereas I have clearly informed at the service centers/Helpline/Relationship Manager to close my number.