Tomtop Group Reviews & Complaints
By: mubasheriqbal35111
Contact information:
Tomtop Group
Sir, I made a order on this black Friday for Skmei 1255 watch and few day I received the package but when I open it then I found it is Skmei 1142 which I wasn’t order, Then for its Retun and Replacement I send a mail to Tomtop but they said that my actually order was 1142, This make me shocked I did not believe that was true so I gave them my order information, screenshot of that order information and Product which I captured when I made my order.At last they confirmed that I actually ordered Skmei 1255 not 1142.So, they said they are waiting for my reply so I replied two or more time but they not answered my actual question
They will make me Mad, I don’t know what they want. I’m still saying that they send me wrong item and they also confirmed it that my order was 1255.Then, I asked them how can I take its replacement tell me its procedure. So I can return the wrong delivered item and they can send me my order skmei 1255. Instead of answering my questions and give me its solutions they still saying as thank you for mail, Have a nice day…etc. It makes me so disappointed. Why Are they doing this? Please immediately response on my Complaint and give me my actual order
Order Information:
Order number: BA17K25B1339-8ZHH29
Parcel number: 64829440
Order date: 2017-11-25