TCS office Ratodero / Non satisfactory working

Dear I have also very very bad experience from TCS. They have careless and non-sense staff. They send our parcel back to Karachi in March -2020 even they did not call to receiver for collection. We got it know only when its back to Karachi.
Then upon our request, sender send the parcel again on 3rd June-2020 from Karachi to Lahore. This time we got the tracking number and start tracking by phone call each time regularly because we are free from work due to COVID-19. We request each operation guy to inform us when parcel reached in Lahore office.
They 24/7 service staff was not cooperating so one day we I contact on TCS whatsapp number, they inform that our parcel returned to Karachi due to incomplete address.
First time parcel returned due to incomplete address in march did not call to receiver. (very genius staff)
2nd time again they collect from KARACHI with same address and then return back from Lahore-KHI due to incomplete address in March. (again genius staff)
3rd time in June again TCS collect parcel from Karachi for Lahore, and this time even we call them again and again but they return back to Karachi by saying incomplete address.
See my converstion with one of the TCS representative: TRY not to use TCS if you want to save time:
[14:35, 6/20/2020] TCS: Assalam o Alaikum, This is Ashar from TCS Express, How may I help you?
[14:36, 6/20/2020] Rizwan: Read the above mentioned detailed which is enough for your information.
[14:37, 6/20/2020] TCS: As per TCS courier, your shipment is undelivered due to incomplete address mentioned on physical parcel, please contact your sender to re-dispatch with correct address details.
[14:37, 6/20/2020] TCS: Is there any thing else i can help you with?
[14:38, 6/20/2020] TCS: please contact your bank they will send it back
[14:38, 6/20/2020] Rizwan: I just need that you track my courier# (30348662864). When it is Lahore then call the receivers number so she will collect. This is my third time for same document from KARACHI to LAHORE. Previously TCS return 2 times back to karachi
[14:39, 6/20/2020] Rizwan: So why your illiterate people collect any parcel with incomplete address.
[14:39, 6/20/2020] Rizwan: and not first time, its third time you people are playing the same.
[14:40, 6/20/2020] TCS: please contact your bank they will send it back on your request we received your incomplete address on physical parcel from bank side
[14:41, 6/20/2020] Rizwan: As soon as bank dispatch then we start calling on daily basis to track it, how you send back????
[14:41, 6/20/2020] TCS: the bank was send their parcel in bulk quantity
[14:50, 6/20/2020] TCS: Is there any thing else i can help you with?
[14:50, 6/20/2020] TCS: If you have any other quires, please feel free to contact us through chats or call at (021)111 123 456
[14:51, 6/20/2020] Rizwan: if you return bulk qty back then bank will say good for next time. Think before you pretend…..
[14:52, 6/20/2020] Rizwan: Very poor mentality and poor service. Am fully disappointed and same experience I will share with my colleagues.
[22:45, 6/20/2020] TCS: Respected customer. We are available for your support 24/7.

If you want to chat with the customer Services Ambassador please click here http://www.tcsexpress.com

You may also call us at 111-123-456.

Regards,
TCS Customer Services
[22:48, 6/20/2020] Rizwan: Big drama. Not caring customers requests. Very very poor service. Am fully disappointed with TCS service.
[07:42, 6/21/2020] Rizwan: My advice for others to use Leopard or OCS courier instead of TCS
[07:42, 6/21/2020] TCS: Respected customer. We are available for your support 24/7.

If you want to chat with the customer Services Ambassador please click here http://www.tcsexpress.com

You may also call us at 111-123-456.

Regards,
TCS Customer Services