Suzuki Motorways / SUZUKI SWIFT DLX A/T NAVIGATION Reviews & Complaints
By: MUHAMMAD SAAD
Contact information:
Suzuki Motorways / SUZUKI SWIFT DLX A/T NAVIGATION Karachi
QICT
To: Suzuki Motorways!
Plot # 4, Main Shahrah-e-Faisal,
near Cantonment Board, Faisal Cantonment,
Karachi, Karachi City, Sindh
Dear Sir,
We suffered a lot despite hefty payments for services acquire from Suzuki Motorways. Just for the record, I bought a Suzuki Swift, having registrations number BGD-751, from this dealership in 2016. When picked up, my new car & it was found very dirty. Imagine a new car in dirty condition after payment of transportation & miscellaneous charges too. The first impression of the Suzuki Motorways was nothing less than pathetic. Despite requests from Pak Suzuki Motors (customer service), I refused to look after my car at their dealership due to a bitter experience. Therefore, I reached Suzuki Mecca Motor after the feedback of a few Suzuki Customers. My first experience with Suzuki Motorways was not good, therefore I prefer to maintain my vehicle at Suzuki Mecca Motors due to their maintenance and after-sales services. Unfortunately, Mecca Motors are linked to KIA, so I have no other choice than to deliver a car to Suzuki Motorways.
Invoice Number:2100/05086
Invoice Date: 28/08/2021
Job Card:21/05907
Reg No: BGD-751
Engine No: PKS13032136
Chassis No: RS413PK10032124
Kms: 88334
Product: Suzuki Swift DLX A/T Navigation
Color: Black
The amount we paid on 28/08/2021 is 89334. After the first visit and spending too much amount. I regularly register complaints about the noise after applying the brake. After 4 or 5 visits, my complaint remains unresolved. Subsequently, 4568 km ended, and I was again visited with my previous complaint which is still unresolved they billed us 8000 and the services reflected on these invoices were not performed as previous.
Invoice No: 2200/00660
Invoice Date: 31/01/2022
Kms: 93902
You may have to witness while checking the attached pictures. Later, due to the frequent uncontrolled RPM, engine performance, & noises while applying break I had no choice but to acquire service outside the dealership. The spark plugs we found at the time of the engine tuning outside the dealership were found faulty and old with different manufacturers and they charged us a replacement on their first invoice. Alhamd’o’Lillah, the noise while applying break now removed and RPM is now controlled fuel average after tuning is much improved.
I had registered my complaint to Pak Suzuki Customer Care on 28/02/2022
quote:
From: Muhammad Saad Zulfiqar [mailto:[email protected]]
Sent: Monday, 28 February 2022 2:07 pm
To: [email protected]; customer centre
Cc: [email protected]
Subject: Wrong Billing, Expensive & Pathetic Services by Suzuki Motorways.
I hope this email finds you all right. Secondly, treat this email feedback on after-sales and pathetic services. We suffered a lot despite hefty payments for services to Suzuki Motorways. . Just for the record, I bought a Suzuki Swift, license plate BGD-751, in your showroom in 2016. When picked it up, my new car was found very dirty. .The first impression of the Suzuki Motorways was nothing less than pathetic. Despite requests from Pak Suzuki Motors (customer service), I refused to look after my car at your dealership due to a bitter experience. Therefore, I reached Suzuki Mecca Motor after a few Suzuki customers. My first experience was not good, therefore I prefer to maintain my vehicle at Suzuki Mecca Motors due to their maintenance and after-sales services. Unfortunately, Mecca Motors are linked to KIA, so I have no other choice than to deliver a car to your dealership.
Please see the attached bill of Suzuki Motorways. After the first visit and spending too much, I regularly recorded complaints about the sounds after the disc brake application. After 4 or 5 visits, my complaint remains unresolved. Subsequently, 4000 km ended, and I was again billed for 8000 and the services reflected on these invoices were not performed you may have to witness while checking the attached pictures. The plugs we found at the time of the engine tuning appear to be the different manufacturers and old, while they charged us for the replacement. Later, due to frequent complaints and noises during breaks, I had no choice but to service my vehicle at the mechanic located on Tariq Road. Alhamd’o’Lillah, the noise while applying break now removed and RPM is now controlled fuel average after tuning is much improved.
cc: to Pak Suzuki Customer Care.
The Suzuki Customer Care Centre is requested to first get the feedback from the customer about the dealership and also add penalize the dealers who had involved to damage your brand. The money I spent to maintain my vehicle outside the dealership should be taken from the Suzuki freeways accordingly.
The Suzuki Customer Care Centre is requested to first get the feedback from the customer about the dealership and also add penalize the dealers who had involved to damage your brand. The money I spent to maintain my vehicle outside the dealership should be taken from the Suzuki freeways accordingly.
I hope that my complaints regarding your dealer’s performance will not be thrown into a garbage truck.
The response from PAK Suzuki is also quoted below
Dear Sir,
This refers to your email dated 01-03-2022 regarding your complaint. We thank you for bringing your concern to our attention & regret the problem faced by you.
We have received the complaint details and have forwarded it to the concerned area. Our concern team will contact you shortly to resolve the complaint.
As you are our valued customer, we once again thank you for writing to us and letting us know your concern.
Regards,
Customer Relations Centre
Pak Suzuki Motor Co. Ltd., Karachi.
UAN: 021-111-SUZUKI (111-789-854)
SMS: 9891
Email: [email protected]
Website: www.suzukipakistan.com
Subsequently, Another reply was received from PAK SUZUKI today
quoted:
Dear Sir,
This refers to your email regarding your subject complaint. We thank you for bringing your concern to our attention & regret the problem faced by you.
Regarding your complaint, we have approached you through our dealer at your provided contact number but you did not visit the dealer. However, we are closing the complaint at our end, if you still feel any problems you may contact/visit the dealership. As you are our valued customer, we once again thank you for writing to us and letting us know your concern.
Best Regards
my response to Pak Suzuki on 02/02/2022
I was hoping you wouldn’t close this complaint until I got compensated. Nobody has approached yet. Thanks & regret have not fulfilled our needs and requirements. Visiting your dealership is not serving the purpose. What should we do now?
Unquote:
Kindly guide us the appropriate way to settle this matter in an amicable manner
Kind Regards
Saad Zulfiqar
03018224108
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