PTCL Reviews & Complaints
By: Khurram Shahab Rana
Posted on: 24/08/2016
Contact information:
PTCL
To,
The President/CEO PTCL
Mr. Dr Daniel Ritz,
PTCL HQ G8/-4 Islamabad, Pakistan
Respected Sir,
Subject:-Complaint against Mr. Saddam Shah(ABM-OPS) (contractual) Faisal Adnan(ABM), Dilawar Khan(D.E) & Mr. Ghulam-Asghar(CSR). satellite town exchange Rawalpindi About threating for dire consequences, misuse of my internet,& use the filthy language.
With due respect I have to state hear that;
I would like to welcome & congratulate you to become new CEO/President of PTCL. I hope this will good not only for PTCL but all of company’s respected customers. Earlier to this complaint I have submitted an online complaint on 7the of May 2015 against your Company employee namely Mr. Saddam Shah (ABM-OPS) against the misbehaving, filthy language & threating for dire consequences by him via his colleague cell & office landline number (+92-321-5122251 & 051-4427676) and his facilitators but so far I received no response of that complaint.
The Reason of the complaint was my connection (051-4930323) was having frequently disconnected, No Dial tone & noise from 7th of April 2015 to 7th of May 2015 and I contacted to Mr. Saddam Shah (ABM-OPS) & CSR Mr. Asghar but in response the Saddam Shah Started misbehaving ,used filthy language, threaten me for dire consequences instead of rectify my problem. Mr. Saddam Shah disconnected my number and also ordered to CSR Mr. Ghulam Asghar that “disconnect my number till I will not apologies him by touch his feet in front of all his office staff”. After that I have complaint about his attitude to PTCL via 1218 (help line) & email to high authorities (Ex-Ceo Mr walid Irshad) but received no response, During all this time my line was completely dead, on 13th Aug 2015 I served him with legal notice, because I lost my business but I have received no reply.
It is necessary to bring in your knowledge that after serving the legal notice you’re Mr. Saddam Shah (ABM-OPS) did not restore my connection & start threaten me for dire consequences “such as he will come to my home address and break my legs because company hired peoples like him to make me good customers of the company” and use filthy language. After that I complaint to your higher office but no reply as always, later I called CSR Mr. Ghulam Asghar to know what is my telephone status but instead of saying something in my favor he said “your line(051-4930323) will not restore till you will not apologies/beg from my respected officer(Mr. Saddam Shah ABM-OPS) & if you not apologies then simply you forget about your this telephone (051-4930323) now I will see who restore your services”
I submitted a legal notice because Mr. Saddam Shah (ABM-OPS) misbehaved and use filthy language with me and I will have to apologies from him to restore my connection? Later I came to know that my internet is continuously in use since my phone & internet is not working on actual location from May 8th (the day he misbehaved) to Sep 18the 2015 and Total usage of my internet was 389Gbs. I was paying bills regularly (evidence attaches herewith page#5). After that to redress my grievances Mr. Faisal Adnan (ABM) along with Quality control Director (namely Mr Haider Iltaf) came but result was big ZERO. Mr. Faisal Adnan was trying to protect Mr.Saddam Shah (ABM-OPS) & CSR Ghulam Asghar. On 03-09-2015 CSR Ghulam Asghar was pushed by Mr.Sadam Shah (ABM-OPS), Mr.Faisal Adnan(ABM) & Dilawar khan Marwat (BM) went to Police station sadiqabad(Local Police Station) and submitted an application against me & my friend owner of Eman Medical Mr Raja Jabbar hussain. Accused us that we drag him from main Road and threatening him for dire consequences because he disconnected my phone line. But officially my number is closed. Here big question rose if my number is officially closed then who was using from last 5 months??? (Copy of his application is attach herewith page#6) Even the day I was not in city.
After that I served an E-mail to Mr Walid irshad(Ex-CEO) but as always response was nothing. Then I served PTCL a legal notice to recovery of my business damages and mental torture of Rs 25, 00,000. That on the 5th Dec 2015 EVP (Mr. Shahid) PTCL calls to inform me about my complaint to Mr. Walid Irshad (Ex CEO/PTCL). On 6th December 2015 Mr Col Shahzad (SSM) & Mr Kamal came and requested me to visit RGM Office Islamabad to settle this issue. On the 7th Dec 2015 we (Khurram Shahab Rana, Rana Shahabu ud din, Raja Jabbar hussain, Sajid Ali) visited RGM Office where I met Mr Zafar shafiq(RGM), (Rtd) Brig Uzair, this meeting was just to insult & threat us, there I provided them all evidences to prove that my line was using somewhere else instead of my location, but they just tried to threaten us by saying that “if you will not stop to complaint you will get trouble from different sources” and insult us by Mr. Uzair “this is our peak business time which we are giving to you” (amazing peak business time is 5:45pm? Same time he said good bye to Mr. Zafar shafiq leave office)
Results of this meeting were also BIG ZERO, even they tried to capture me by offer job in PTCL which I refused because there no one who discussed to redress my grievances, they wanted me to forgive them all who misbehaved with me I should go home, they also said all of accused peoples will panelized which is useless for me. Who will pay my financial damages? Who will restore my Telephone line? Who will take the full responsibility that my internet was not used in some illegal activities? They also threaten me for dire consequences, political influence, police report kidnap drugs etc…
Because before this Mr. Dilawar khan (BM) & Mr. Faisal Adnan (ABM) investigated and capture/trace those who use my internet but never disclose to department. But threaten me that he will take me to Waziristan (Pakistan Tribal Area) my family will not find me all life. Along with Mr. Sadam shah (ABM-OPS) was threating me by his facilitators that I Soon I will have to face the anti terrorism Court(ATC) one prove that they provided my internet password to their criminal friends/companions to use my line in illegal activities. Proved they fulfill their words of dire consequences. My internet in use some illegal activities this was worse victimization to me from PTCL. Disconnected my connection when I approach the relevant authorities to rectify the connection problem, they refused to solve the same by saying that my connection is illegal. If my number was illegal that in same condition more than 200number like this still working fine and shine only my number was illegal?. It is very strange that I am using the same connection from last 3 years without any hindrance from any corner and paying regular bills, but when I served Mr. Saddam Shah (ABM-OPS) a legal notice against misbehaving, torturing using filthy language and threaten for dire consequences. Issued a letter where he came to know after 3 years that my number is illegal? He started victimizing provide my internet password to his criminal friends/companions/ facilitators and disconnected my services/connection. (This is also illegal as per services Act)
I contacted CSR Mr. Ghulam Asghar on for determining actual circumstance but in response I came to know that I’ll have to withdraw or take back my legal notice and have to apologize for my act against Mr. Saddam Shah (ABM-OPS) then they will redress my problem. That it is very sad to state here that company is helping and cooperating with an individual, whose behavior towards company’s customer is very bad and he has violated my reputation in society. That if it’s an illegal connection which I am using for last three years then it means that money which I paid in form of bills is also illegal for PTCL? So should pay me back all I paid in last 3 years.
That internet is my source of income and through internet I have to sale / purchase my IT products / provide online services to my clients via different remote software. Since 8th may 2015 to up till now I am suffering a loss of Rs 4,000 to 5000 per day which means I suffered Rs 12,76,000/- loss. Rs 25, 00,000 I claim as business loss and mental torture from PTCL, it is pretend that your Regional Manager Mr. Nadeem awan is also very irresponsible & non professional same as Mr. Zafar shafiq etc.. By his lawyer reply to Honorable court that my claim should be dismissing because I didn’t approach/ report/ complain to PTCL about my faulty/ defective services. (Copy attached herewith Page #7, 8, 9) But this is clear by PTCL’s CRM that I complaint via help line (1218) more than 71times, emails 39 times, web portal (www.my.ptcl.net.pk) (copies attached here with Page# 10, 11)51times & direct to your CSR’s nearly 90 times in last 3years. There also shown that in last 3 years my line not working more then 7265 hours (302day) (CRM copies attached herewith page#12, 13, 14, 15).
It is pretended to mention here that Mr. Saddam Shah (ABM-OPS) Mr. Faisal Adnan (ABM) Mr. Ghulam Asghar (CSR) & Dilawar Khan Marwat (BM) also involved in corruption and for that purpose inquiry should be conducted against all of them. That they have taken huge amount as bribe from PTCL’s clients and issued new numbers on defaulter places. They also involved in stealing PTCL’s Jumper cables and office items and sale to their fake name contractors’ i.e. DC -4 cables was stolen by them and sold in open market & much more. Investigate to CSRs or any other person. All information provided by CSR Mr. Ghulam Asghar and my other sources. All was published in 18th January 2016 “Anticorruption Report” newspaper (copy attached here with page #17)
With utmost veneration it is my respectful submission to take up serious action on my complaint and proceed against Mr. Saddam Shah (ABM-OPS), Faisal Adnan (ABM), Mr. Dilawar Khan Marwat (BM) and Mr. Ghulam Asghar (CSR) and redress grievance & Financial compensate. It is fashion in PTCL to remove complaints by Fake verification.
Written reply of this complaint will be appreciated.
Copy of complaint is reserved in my office
Good Luck.
Yours sincerely.
Khurram Shahab Rana
Comage IT Soultions & Os Lab
051-4930323, 0333-5564051
[email protected]
Permanent Address: H# B -VI -383, Sir syed St, near haroon Chock Kuri Road Rawalpindi.
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