PIA Reviews & Complaints
By: Malik Arif Hayat
Contact information:
PIA
I booked for travelling from Islamabad to Karachi and back in Economy (I was told by PIA its now called Executive Economy). I was surprised at the cost which was Rs 46,250/-.
My outbound flight was PK-369 on 11 September 2017. I was given the seat 4D which is economy class ( In A-320 only rows 1 and 2 are for executive Economy something I only learnt when I boarded the aircraft). I protested to the cabin crew showed my ticket which clearly showed executive economy – they said that I could claim my refund and they did not accommodate me on the empty seat in executive economy saying that my boarding card is for economy.
On my return flight, on 15 September 2017, I got a call from PIA stating that the flight is all economy and I will get and economy ticket and can claim a refund.
On reaching Islamabad I proceeded to the reservation (where I had bought my ticket), after calculating, the reservation officer said that my claim will be only Rs4,400!
Surprised by this amount, I asked him is he saying the economy return ticket to Karachi is (46,250-4,400=)Rs 41,850?
On checking it was about Rs 20, 202. So I asked why is PIA charging me (46,250 – 20,202=)Rs 26, 048 extra? He gave me some reply on fare basis etc etc . Then said that I could go to the Reservation office in Islamabad for any refunds as here the rules say I will only get Rs 4,400.
This is how PIA is ripping off passengers to earn more revenue.