Pakistan International Airlines Reviews & Complaints
By: Sundus Talpur
Contact information:
Pakistan International Airlines
Flight number ;PK305,
Lahore – Karachi
6:00pm, 28th December 2016.
Seat number :24B
(family covering seats; 24A, 24B, 24C, 24D)
This is a Complain for a rude and demeaning behaviour of air hostess Erum, and chief purser Almas on PK305 on 28th Dec, lahore-karachi.
I want to place a complaint against air hostess Erum, and chief purser Almas. My mother and I were flying from lahore to karachi and closing towards the second half of the flight, your chief purser came right at my seat, targeted me directly, and in an extremely demeaning tone started to give me a lecture about photography being prohibited on a flight, not only was she rude to me but also to my mother! I was extremely taken aback and I cross questioned her about this new ‘rule’, so she said we can take our own photos but not of the plane (please note: my phone was kept switched off in my bag since take off, however I had a friend on another seat, who took a photograph with me earlier on using her own mobile) Air hostess Erum then joined your purser and spoke to me in an extremely rude tone, telling me how she’d delete things from my phone, and when I said Mine isn’t even switched on, she told me she would go to my friend, bring back her phone and prove me wrong? (Would she manhandle my friend to do that???)
As a background to this story I had a friend sitting ahead of me in the plane, who came back to my seat for a quick chat, and we took a photograph together, (a ‘selfie’ to be precise) , at this point Ms Erum was passing with a trolly, she asked us to chat later but instead my friend scooted in front of my seat so your air hostess could pass comfortably. It seems like Erum took us having a good time to heart and went and placed a complain with your chief purser. Who then came over and started to bully and fight with me and my mother.
Just to add we had been observing your chief purser for a while, and she was using this tone and telling off many passengers already in the flight but no one responded as many people aren’t too aware of their rights and take bullying and rude behaviour from aircraft crew. Aren’t they there to from to SERVE, not BULLY us? Isn’t everyone on the flight a paying customer who has rights? A passenger who chose PIA?
A few points I’d like to break down
-if there is a new rule, about no pictures during a flight why is not announced when all other big n small rules announced are before take off?
-we asked for the rule in writing and nothing was shown (chief purer Almas said she had it in writing and would show it to us, to quote ‘it is in writing, dikhaati hoon mein apko’)
-chief purser changed her statement from ‘no photos allowed’ to ‘you can take your own, but not of the aircraft’. We only took a photo of ourselves (to quote : ‘aap apni photo khench sakti hein not of aircraft’) I repeat we were two girls enjoying this flight, and chose to take a photo (SELFIE!!!)
-while leaving the plane we asked for the pilot and were told he’s gone, and another male crew member started to argue with us telling us how this was a law passed in the National Assembly (if so WHY WASN’T IT ANNOUNCED??)
-2 people apologised to me as they saw I was on the right but Ms Erum and Ms Almas had the same attitude even when we were out in the airport and at luggage collection.
My family and I are frequent PIA flyers, please check my records, I personally fly internationally with my family about 3-4 times a year, and we have uncountable domestic flights, and never have we ever faced something like this. I’m still shaken from this entire episode. I have flown many international airlines and still chose PIA, i used too Feel a loyalty towards PIA. I am still shaken from this incident and today I faced a behaviour that has left me and my mother in disbelief.
For now I am complaining here, I will decide what further action I want to take based on the the response and action get from the staff right now.