Levis / insulting behaviour and extreme rudeness

Levis Reviews & Complaints

By: Umarfarooq Jadoon

Contact information:
Levis
Karachi, Pakistan

levi.com.pk

Dear Levis,
I brought 2 pants and a shirt Around 8:30 PM of 20th of June, 2018, from Levis factory outlet, at gulistan e johar, adjacent to Chase up store, Karachi. Receipt attached.
When i brought 1 pant back for alteration, length wise, the guy at the counter, named ‘Faiz ul rehman’ told me in an insulting tone that the pant that ive brought up is dirty and i should have brought a clean pant. Pic attached. I told him that i wore it for atmost a few hours, as when i tried it in the store it was ok, but when i wore it, it seemed alittle lengthy and i have brought it back after realizing it. He repeated the same remark and just turned away as to ignore me. Its like what i say, he considers worthless.
I was offended, for his remark, his tone, and his behaviour. I asked him again with a firm tone now, and when he saw that other customers got attracted because i was repeating it, he started telling me that I should get what he is saying and kept repeating it in a very insulting tone.
When i told him if i should complain about it, he said i could complain to whatever channel i find suitable if i dare to. I didnt had anything else to say, except the useless of extending the useless argument. So I am writing about it to you.
Its like I paid the premium for your brand for getting insulted. Levis spends so much on the location, the stores, the lightening bills, the proper management and supply chain systems, and other overheads, and where it gets to the customer who pays for all this, this is the behaviour that we get. He represented your brand there, and that was in insulting me in front of your employees and other customers that i am bringing dirty pants to the store. And i should do what he says, and go back home and wash and bring it back.
Please acknowledge and register my complaint. I would be waiting for your kind reply.