Jazz Reviews & Complaints
By: Muhammad Noman
Contact information:
Jazz
Misleading Statements of Jazz and Zong After been waiting for more than 4 Months
I am here to bring your attention to a problem I am being faced for more than four months.
I am using an app of Jazz named Jazz Word Which is working fine (Having Some UI Bugs etc) on Jazz Internet Data and Other Networks Data except Zong Internet Data (Pic 1 Attached).
I have registered a complaint with Jazz, First, they tried to avoid my issue with their readymade response through email, calls, etc., Then I Posted the complaint on LinkedIn and Tagged all their relevant people I.e. CEO, Customer Care Executive, Technical Executive, Then Jazz Started to Investigate my issue and After been waiting for a month they responded me that there is no issue at Application end and suggested me to take this issue with my ISP which is Zong (Pic 3 Attached ).
First Zong Also tried to avoid me by poorest and unethical people setting their in their customer care department but in the end, they also responded to me after two months (I have continuously sanded them emails, etc) saying that there is no issue at network end and suggested me to contact Jazz for their Jazz Word App (Pic 4 Attached).
Then I went to PTA through their website and PM Citizen Portal Also and raise the same issue, In the end, PTA also closes my complaint and comment on the same point as Zong (Pic 5 Attached).
Note: Jazz Word App is not working on any device and on any Zong Number in Peshawar, Mardan, Taxila (I have tested in these cities) (Pic 2 Attached).
After All this Jazz Word now started working on Zong (When I Select 3G) but Still not working on Zong When I select 4G
—————————————————-
How to file a complaint against Jazz?
* Go to page
* Write Jazz in company name section and write your complaint in detail
* Enter your personal information (email will not be published)
* Get refund / replacement / damages from Jazz.