HBL / Staff Rude Behaviour

HBL Reviews & Complaints

By: AFZAL SHAD

Contact information:
HBL
Customer Dealing

Dear Sir,
Today I visit HBL branch Hafiz Aslam Road, Kotli AJ&K at 1:52 p.m. But your branch was closed for customers and all staff was in rest position. I asked to Security Guard about bank timing is 02:00 p.m. in Ramadan. But his behaviour was not good and ask me the timing is 01:45 p.m. If timing is that as mentioned by Security Guard than why don’t inform to customers by a notice outside the door of HBL. If HBL bank closed on 02:00 p.m. than the management should take strict action against BM and staff. HBL management should also focus on staff behaviour. HBL staff keep no good reputation in customers dealing. So it is requested to management, kindly focus on your employees attitude especially in Kotli AJ&K.
I am waiting for your positive response.

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