Emirates Group / Emirates.com Reviews & Complaints
By: Nadeem Akram
Contact information:
Emirates Group / Emirates.com
ISLAMABAD, Pakistan
Dear,
I missed flight Emirate during my ( London to Pakistan ) tour, when, coming back from Pakistan to London. I missed the flight due to delay in queue. Please see the below e-mail to EMIRITE, but Emitates did not help me, please guide me what to do next.
NADEEM AKRAM
JOINT REQUEST FOR Reference Booking ( IYLMB6 + DJVSYF + NLF2Z2 )
Respectable Sir,
Many thanks for your kind reply. I request that I need your kind attention to avoid these kind of mishaps in the future, a little concentration and support from your company ISLAMABAD team could have solved the issues. But unfortunately it was not done. Please requested to consider the following points.
•Missing of International flight is a big loss for customers and EK 613 ISLAMABD on January 5, 2018, there were many passengers who missed the flight, please ask your ISLAMABAD team to give you details.
•There were more than 4- International flights within short time that day.
•For flight timing Your Company have bought the time for your Aeroplane from ISLAMABAD CIVIL AVIATION AUTHORITY, but did you arrange how your passages will get in the departure lounge? Any passage marshalling was arranged, there were only two small gates to get in the Departure Lounge, more than 1500 passengers were fighting with each others to get in the Departure lounge. Morally Your Company should have announced and supported their passengers to get in the Langue, that EK 613 ISLAMABD, flight passengers who were desperately waiting few yards from Departure Desk of your company and about 1500 passengers were trying to get in from two small gates and very ill mannered and ill-managed people were forcing to get in a small gates, a small support from your company could have soled the situation.
•Even when I reached well in time to your company counter and requested to help me, no help was given to me.
•There were more than 30 passengers who faced the same situation.
•As lesson learnt policy, please investigate impartially in to the situation and in future this should not happen with any of your passenger.
•I am sending few pictures and videos for your kind attention.
•I am in contact with few more passengers and I will share you their statements as well.
Kind Regards,
NADEEM AKRAM
LONDON UNITED KINGDOM