Careem Reviews & Complaints
By: Faique Ali Jhojha
Contact information:
Careem
Careem Networks
Islamabad, Pakistan
My name is Faique Ali and from Rawalpindi, Pakistan. I booked a ride on (04-Sep-2017 round about 4:00pm) from Faizabad Stop at the Road towards Islamabad. A driver named “Zuhaib Saleem” (Contact no. +923370401000) ( Car: White Suzuki Alto) accepted my request without even checking my pin location & when i called him “Bro where are you” ? He said “at your location in my white alto” when i looked at the map he was very far from my location so i thought maybe due Eid-ul-azha there are some issues on careem’s server and after that i searched his car on the road but didn’t find him, then i get to know that there’s no issue in careem’s server, it was the driver who didn’t even checked the pin location or maybe he’s unaware of that. Actually he was Standing on the wrong side of the road, i gave them my pin location on the road towards Islamabad (Murree Road, Rawalpindi) i had to go to Zero Point, and he was standing on the road towards Rawalpindi, i was getting very late and there were bars between Two opposite roads and also the U-turn was far from his location. I asked him to cancel the ride and then i had to go through a taxi which is Far better then this. And a negative balance of PKR 105 charged to my account unjustifiably. Now how could you justify to this act? Why didn’t captain check the Pin location before accepting the ride ?
Moreover, after above mentioned incident, I lodged complaint through email but still negative balance was not settled from my account. I trying to reach Careem since that Day on helpline number of Islamabad & Lahore and contact center number of Bahria Town Rawalpindi but no body bother to attend the all my calls.
It was very worst experience which I am facing since then. Your again requested to lodge my complaint and settled unjustified negative balance from my account on priority basis and enable me to carried out a good relation with Careem in future as well.
I shall be very thankful for your early cooperation in this regard.
Regards,
Faique Ali