Careem Reviews & Complaints
By: Riz 347
Contact information:
Careem
Careem.com
I scheduler a ride on 22 may 2017 at 6.15-6.30 am. In the morning of 22nd may at 5: 26, i got the following text.
“Your Careem is here. Captain is Muhammad Fasih Qayoom, +923154229891. Toyota Corolla Go Plus, Black, ATW-676. Have a pleasant ride!”
I activated my careem app to locate driver’s location but he was nowhere on the map. I called him three times between 6:20 to 6:25 buy he did not respond even once. As i had a bus to catch and could not afford being late ( the whole point of scheduling a ride in the first place) i called another captain using careem go now option. Later the captain with whom i had scheduled a ride cancelled it. Now in my careem app, i have -270 credit for scheduling the ride and not using it. I mentioned pickup and drop off locations clearly and waited patiently for the captain. It is unfair i have to pay fine for something i didn’t do. This is my first bad experience with careem. I hope careem customer service gives me a reason to continue using the app. Thank you.