Careem / Careem partner portal complaint (SOS)

Careem Reviews & Complaints

By: Taha Zafar Baig

Contact information:
Careem
Careem Networks Lahore, Pakistan

Dear Team,
I have been facing an issue that I am unable to call the helpline from my captain number 04234500345 since 5th July’18, but my issue is still not resolved; moreover I can not even access my incentive portal to be updated on my daily chores. I have called several times from different numbers to get the issue resolved and everytime I get a new response. I even requested for a call back from the available supervisor last night and was committed the same within 3 hrs maximum but never received any call back till now. Please also note that I have reinstalled the application as well as logged in from another handset but the issue is still there. Now I’m really annoyed with the services being provided by the management and am extremely disappointed with the same. It is also requested to kindly do read the responses given to me in documentation in the attached snapshots.
I’m sending you some complaint statuses so that you yourself could judge the quality of the support teams. My details are mentioned below
Name: Taha Zafar Baig
Email Address: [email protected]
Assigned Number: 03444443325
And now updated number without my consent nor my acknowledgement: 03334280050
Location: Lahore, Pakistan