Careem Reviews & Complaints
By: Ramiz Khan
Contact information:
Careem Rawalpindi
www.careem.com/en-ae
asselam u aleikum wrwb,
Today I experienced a very annoying issue with one of ur Bike Captain Named Farhan Ali – Contact: +923175646966 – Bike Number: Red Careem Bike – RIK – 2556 made my package delivery too late that I lost my trust on careem. Never ever experienced that problem before with a Car Captain or a Bike Captain etc. but today was just annoying for me. This mentioned captain arrived near the drop off spot and didn’t contacted me for at-least 15 mins. I was tracking and than I called him and directed him the exact location and he said to wait as he’s coming to the exact location within 2 – 3 mins. After taht, for at-least 25 mins he didn’t attended my call and after 45 mins he attend it and I asked why so late? He replied: “That I’m coming and cant find the location”. I redirected him again and urged him to use the map on the app for the exact location. He trolled over for the next 15 mins as I was directing him the on the phone constantly but he trolled. And after 1.5 hour, I received my package and my fair rose to about PKR. 570 (on actual route was just around pkr. 250). When I asked him why so late? he rudely answered that he doesn’t care. Anybody from Careem plz have a look on that weird captain as his behavior was too much unprofessional. I believe he could have use the map on his device to locate me. but he didn’t even contacted me in the whole process. I was calling instead . I m attaching an image for ur ease where u can see his trolling route. Plz have a look at him. Thank u.