Careem Reviews & Complaints
By: Husnain Tariq Kazmi
Contact information:
Careem
Careem Pakistan
Dear Careem Team,
I am writing this email with a big heart it was worst experience I ever faced. Captain was very rude, his tone of voice was pathetic he did not know how to handle valued cooperate customers. I just requested him to turn on AC as it was too hot and I am going for interview but he replied me in a very bad way ”abhi tu aap bethy hain saans tu ley len,” I asked him that I book a GO+ ride so AC should be on before customer enter in the car but he replied that “kiya app educated Garaney se hain aap intazar nahi kar sakte me aap ki ride cancel kar raha hn Jao meri Ghari se bahir nikal Jao” later on he asked me to go out of his car as he cancelled my ride.
You are requested to investigate and coach captain accordingly so that your company image remains on top.
Thank you and regards,
Husnain Tariq Kazmi
From: drivefree [mailto:[email protected]]
Sent: Monday, May 07, 2018 3:14 PM
To: Husnain Tariq Kazmi/CC/LHR
Subject: Your recent Careem trip
##- Please type your reply above this line -##
Dear Husnain,
Your feedback is really valuable and it is the only way we can improve our service. And believe us, we really do want to constantly step up our game!
Your last trip must have not been pleasant and we really apologize for the inconvenience. But let us make up for it or at least try.
Could you spare a few moments to share more information with us so we can set immediate corrective actions?
We look forward to welcoming you on board a Careem again soon.
Kind regards,
Your Careem Team.
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