Airbnb Reviews & Complaints
By: Shahrukh Lodhi
Contact information:
Airbnb
1 I am an active cost member of Airbnb since April 2017. I have 2 properties for rent in the listings of AirBnb . One is in Islamabad and Murree, Pakistan. Out of these one four-bedroom apartment in Islamabad. This apartment was booked by AirBnb for their client from 13-22 of April 2017, When these guests checked in, Airbnb informed me that after deducting their commission they have transferred $ 837 in my account on 14 April 2007. Upon my inquiry these guests confirmed that they have made the payment to Airbnb. They stayed for 10 days and left in time without any complaints or reservations.
2. On 14 to April 2017 I checked my account with Airbnb and found the transaction in order showing that $ 837 have been transferred in my account with Payoneer. (Copy of account statement attached). However, when I checked from my account in Payoneer (Copy attached), this money was never transferred. I kept on checking this account but when I found out that even after 5 months this amount was never transferred in my account. I repeatedly tried to contact them but they have made the system of complaints so difficult and complicated that I could not even report this deficiency in 5 months. Anyway, after a lot of research I finally managed to report this matter to Airbnb who promised that they will resolve the matter in 24 hours. Ever since I’ve been trying to contact them again but they always leave a message for me that the issue is being resolved ( a copy of the response is also attached for your reference).
3. In view of the situation explained above, you are requested to help me in:-
a) Recovery of my dues, i, e $870 from Airbnb.
b) This company which is registered in United States of America and doing business globally should also be penalized for such missdoings.
c) I may also be paid compensation for the mental torture which I have been suffering for the last so many months.
d) Airbnb should also be advised to make their complaint system easy comprehensible for their clients and respond quickly and efficiently when they receive complaints basically related to money matters.
I have downloaded my monthly account statements of April May and June 2017. The statement of April shows deposit /credit of $873. Where has this money gone I do not know?