NADRA / Clarification of complaint

NADRA Reviews & Complaints

By: Muhammad Usman

Contact information:
NADRA

NADRA,
Complaint centre,
Karachi.
Subject: Clarification of complaint
Dear Sir,
I am writing with regards to your response against my complaint no 915627 lodged few weeks ago.
I must clarify here that I did not request for urgent renewal. Instead, the person dealing with renewal cases registered my case as urgent without my consent. Upon inquiry, I was informed that all the cases dealt after 2400 hrs would be considered as urgent.
This seems unfair as there was no such rule mentioned either on the website or at the registration centre. My case should have been dealt as normal given the fact that I did not ask for urgent renewal.
Therefore, it is my request that either consider revoking the surplus amount in my favor or mention the relevant rule for justification. Such unprofessional conduct of authority could tarnish the centre’s reputation if the problem is not addressed as per standards.

I look forward to an appropriate response.
Regards,

Muhammad Usman.

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