Mobilink Reviews & Complaints
By: Zubair Ambia
Contact information:
Mobilink
Peshawar, Pakistan
I am executing Election observer project in KPK, for the purpose I need to be connected with Election Commission of Pakistan from assigned districts. For this purpose I required 4G for the staff of Khyber agency.
On 6th June 2018, I bought 4G from main Mobilink office located on University road, from Mr. Zeeshan (front desk officer – 03018896666).
I informed him that we will be using this in Khyber agency, so complete all the formalities on spot. I paid Rs. 3000 for 4G and Rs. 1500 for the package. On the day he informed that there is error in the system, I have taken all credentials including the bio-metric, as soon as it is functions I will inform you but he did not inform.
After two days my staff from Khyber call him, I call him, he asked to bring the sim card, so that we can insert the numbers mention on it in our software. My staff again came to Peshawar brought the sim card, I again personally visited the University road main office on 8th June 2018, Mr. Zeeshan noted that numbers from the sim card and said that 4G will be activated within 2 hours. I again told him to complete all the matters, as my staff has to move back to Khyber agency and can not re-visit again and again, he gave assurance that 4G will be activated soon and he will inform.
He again did not inform, next day my staff rang him that 4G is still not active and things went on like this… Our worked suffer a lot. Mr. Zeeshan did not bother and showed very casual attitude.
After Eid holidays Mr. Zeeshan was again recontacted, 4G did not got active till 19 June 2018. Neither Mr. Zeeshan informed the further process for its activation.
From 6 to 19 June 2018, after calling him again and again, on 20 June 2018 my staff went to the franchise, reloaded charge of Rs. 1500, re-did the bio-metric and thereafter the 4G got activated.
Please tell me who is responsible for the botheration and addition cost that I have to bear. My all eleci=tion work has suffered because of connectivity issues, My staff visit Peshawar three times (charges Rs. 1000 per visit) and my charge of Rs. 1500.
Kindly refund me these amount at earliest at my door step, else I reverse the right to claim more damages from the legal authorities/ court.
Regards
Zubair Ambia
Election Observation Manager
Off no: 203, Block A, City Towers, Peshawar
03329343438