Careem / fraudulent charging by careem captain

Careem Reviews & Complaints

By: Iseem

Contact information:
Careem
Careem Networks

I am Iseem Mumtaz, registered with careem at my cell # 0300-4371678.
On the morning of Friday 22nd September, 2017, I booked a ride for my wife using my cell # from gulshan-e-Iqbal Lahore to Gulberg Lahore.
After cancellation of one ride, one captian Munazir Iqbal picked my wife from home at about 6.55 AM and dropped her at the destination.
After reaching destination, he asked her to pay him Rs.331/-. My wife was surprised at the exorbitant amount but paid it since the car was booked using my cell #.
In the evening, I got a receipt of Rs.179 at my email [email protected].
Below are the details:
Kindly start action against the said person.

Hi Iseem, here’s your receipt for your ride on Fri, Sep 22
PKR 179

Your Careem Captain was
Munazir Iqbal
FARE BREAKDOWN
Starting
75.00
Moving
75.13
Waiting (Initial + In Journey)
13.00
Peak surcharge
16.31
Peak factor
1.1
Subtotal 179.44
Amount charged
PKR 179
Cash
YOUR RIDE
Pick up
Fri, Sep 22, 06:58
Gulshan-e-Iqbal Road – Lahore
Drop off
I will guide the captain
Trip duration 13 minutes (0 minutes initial wait time)
Distance 8 KM
Booking reference 206347627

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