Pakistan International Airlines Reviews & Complaints
By: Manzoor Hussain
Contact information:
Pakistan International Airlines
Unfortunately PIA customer service has a lot to be desired. I booked my family return tickets to Islamabad but within days had a work related issue which meant that I needed to bring my travel plans a week forward and return a week early. Unfortunately the customer service lady in Karachi wanted to charge extra for the changed return date which was still off peak. I ended up cancelling my tickets as no one could make a decision or willing to listen. To make matters worse I was charged a cancellation fee. No wonder people are reluctant to travel via PIA. I ended up obtaining tickets from another airline, which is a sad loss to PIA. I wanted to travel via PIA and support our own airline. PIA needs to improve their customer service and listen to people to attract business. Currently this is not happening which is why the airline is in the state that it is currently in.