Ufone Reviews & Complaints
By: Amjad Sadiq
Contact information:
Ufone
To,
President & Chief Executive Officer
Ufone PTML Pakistan
Dear Sir/ Madam
Asslam-o-Alikum!!
I am one of the active users of Ufone network since 2007, and never faced such a situation regarding dropping singles, voice distortion, and poor coverage etc.
With great sorrow & grief I would like to inform you that I am facing these entire problems in my village which is near to Gujrat city “Vill. P/o Jhandewal, Teh. Disst. Gujrat.” because of negligence of Ufone I bear inconvenience and mental stress, which force me to launch my complaint to you under the most unfortunate circumstances for which, Ufone solely hold the responsibility.
I am worried about what has happened to Ufone, day by day your services are declining, which is a obviously a big question mark for your company.
Being a potential customer Ufone considered me as a priority customer and designated me a customer relation manager for day to day issues, one thing more which I like to mention here that our village’s total population is exceeded from 4000 and defiantly 300+ user lived in my village furthermore my entire family using Ufone mobile services and almost 100+ Ufone subscribers in my entire family living in different parts of the country, and particularly 4 Ufone Users (Active connections) in my home, and they all are blaming me to for recommending Ufone, and forcing me to switch over to some other network i.e mobilink, telenor etc, and i am thinking over it very seriously, and here i want to remind you that I will not be the only person who changed the network; my entire family will switched over to other network work and it will be a bad news for Ufone and good news for other operators.
I am facing a low single and poor coverage problem in my village near to Gujrat City “Vill: P/o Jhandewal, Teh. & Distt. Gujrat”. I registered my complaint on Ufone about this issue, my complaint has been registered but no fruitful results.
I am registering this complaint directly to you and I hope after that some fruitful results will come and you will use your discretionally powers for resolving the signal coverage problem “Vill: P/o Jhandewal, Teh. & Distt. Gujrat”, and if Ufone didn’t over this issue within a week time then defiantly I will use my assertive rights to choose the better network for me and my entire family. I am also sending written complaint to Chairman PTA and other concerning authorities to check and investigate this matter.
I am thoroughly infuriated at the manner of your case handling. I hope you being a responsible official of this organization can understand my situation, and will take serious action against this issue.
I sincerely hope that Ufone believes in strong customer relationship and will consider my complaint on priority basis and will reply positively.
Sincerely
Amjad Sadiq
Vill: & P/o Jhandewal, The. Distt. Gujrat, Pakistan
Cell # 0333-5350196
Off.# 053-3643281, 053-3643334-1 Ext. 191
Home: 0334-4945156
Email: [email protected], [email protected]