Careem / wrongly penalty charge

Careem Reviews & Complaints

By: Shahzad Jawed

Contact information:
Careem
46 Jami Commercial Street 11, Karachi 75500, Pakistan, Pakistan

Careem Networks

I hired careem from the destination (Cavish Court) to the destination point 13 street khayaban-e- nishat on Monday 07/08/2017. I called Mr Yasir Khan and he said he could not be able to come to my destination to pick me up because he got stuck in traffic jam near Awaami marqaz and as a result, i told him to cancel my ride and i got message from careem that your driver cancelled your ride as mentioned below. However, my careem account is still showing balance of Rs 109 approximately to be recovered.

First message was after hiring careem driver through app:
Your careem is here.
Captain is Yasir Khan, 03323337719 Suzuki Go Cultus, Silver, AYN-609.Have a pleasant ride.

After cancelling ride by captain, message was:
Your careem booking has been cancelled by the captain. Please try to book again.

Now i need to avail your facility but i couldnot do so because of above mentioned event.

Kindly resolve my issue as early as possible to avail your facility.

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