Careem Reviews & Complaints
By: Dilbar
Contact information:
Careem
careem.com
Dear Sir,
I booked Careem last day round about 17:00 PM, Mr.
M. Nadeem Iqbal Shehzad, cell no. 03132141503
Gray Toyota Corolla, ZZ-840, deputed for me for Careem. When I made a call to Mr. Nadeem Iqbal Shehzad from my cell phone, just after the ride booked, he answered me that the tyre of his Toyota Corolla is not functioning well, you will have to wait 10 minutes, I said it’s ok…I’ll wait for u…but against my expectations he did not came for about 45 minutes, I called his 4 times, but his answer was not satisfactory. Neither he cancelled the trip in due time nor he responded in positive. It also reported to Careem call customer support center in the meanwhile for assistance but they they also did not cooperate me as well. Ultimately an amount of Rs. 120/- was imposed on me which is totally unfair. Customer Support Center assured me that an amount of Rs. 120/- will be obsolete d from my account but a negative balance of 120 is still showing in my account.Why? I wanted to take ride but your Captain refused to go with, how u can charge me Rs.120 -ve instead?
IS IT NOT A FRAUD AND UNFAIR MEAN BY CAREEM ADMINISTRATION?
You are requested for an urgent action against the captain and customer support center staff misinterpretation.
Regards
DILBAR
0342-9447507